Only 17% of the population around you take a cruise vacation, which is slightly less than 1 out of 5 people.  Just over 50% take an real vacation every year.  When was your last vacation?  Taking a vacation is an investment in your livelihood, health, well-being.  We are all given the time off from work each year but do we spend that time wisely for our benefit? 

Vacations are an intangible commodity in our investment portfolio.  Unlike a new car purchase, electronic gadget, new furniture or any other product it is not something we can hold in our hands, sell later or give away to charity.  It is an experience that we hold in our hearts and memories forever.  We live in a materialistic time and making that leap to the intangible is very difficult for most as noted in the statistics above.  For those that do make the leap, they get hooked and do it again and again traveling all over the world. 

The excitement for vacationers extends way beyond the initial purchase and a drive down the road. The excitement of things to do on their vacation lasts through the experience.  It is magnified by their senses of smell, sound, sight, and touch of all they did.  They share pictures and stories of some of the events and experiences from their adventure.  They turn the intangible to something very tangible in their lives.  That’s the hook.  They realize that the purchase they made will not be the last wise investment of this sort.  The investment keeps giving back to them over their lifetime and they seek to add to that investment again and again.

Now what does this have to do with travel agents?  Reflecting on the most recent tragedy at sea with the Costa Concordia puts you in the right frame of mind for what I am addressing.  Think about the last time you were on a flight.  That will work too if you didn’t hear about the cruise ship tragedy.  When I provide travel service to my clients part of that is to make sure my clients will be safe when they travel.  I can’t throw them their life jacket, place the oxygen mask around their head, catch them as they slide out of the emergency door, or make sure they are evacuating their hotel room down the stairwell. Nope, travelers have to be aware of what they need to do.  And they are reminded continually with drills, direct presentations, and lit up signs.  Only when a disaster is in the news media do more people actually pay attention.  Then complacency sets in over a very short time period.

Do you pay attention to the attendants as they show you where the emergency exits are?  Do you count the seats?  Do you know where the stairwells are in hotels or office buildings?  Did you attend the lifeboat drill?  Do you take travelers insurance when leaving the US? 

Cruise ship musters have always been mandatory to hold, just turns out many passengers have not attended in the past.  Emergency precautions are mandatory before each flight, just turns out many people are listening to music or having conversations with their neighbors.  Emergency exit stairwells and doors are lit, just turns out many people don’t look to see where they are.  When disaster strikes, confusion and chaos create more problems and escalate the disastrous consequences.

As a former educator in California, we had emergency drills monthly for various catastrophes.  Fire drills, earthquake drills, and intruder drills.   They were held to both instill upon our students what to do and for the adults to know what their responsibilities were so less panic would be prevalent.  Though they may have continually disrupted the mandated book-knowledge learning process, they were and still are part of the overall learning process.  So what happens in the real world?  Do we become complacent overtime?  Of course we do. 

Recently a flight traveler needed me to make sure the airlines had a wheelchair for use at all terminals.  No problem, I want my client to be as comfortable and have the thorough service I offer.  Then I was confronted with a  social dilemma when this same client asked me to remove this request so that emergency seating could be secured for the flights.  Should I complete this request from my client?  Imagining the 100′s of other people on the flights with my client, and the possibility of an emergency occurring, should I take the burden of risking their lives with the knowledge I have of the ambulatory needs? 

So I ask my readers these questions:  Is it okay to lie for your own comforts when there is only the possibility of an emergency and the lie may endanger others?  Is it okay to avoid emergency information possibly endanger your life, your children’s lives, other’s lives, when only the possibility of an emergency may happen?  I guess there are few other questions that can be asked, but you get my point I hope.  I have to say no.  If this client becomes enraged and never uses my services again, then so be it.  That should tell you right there that the wheelchair request was not removed.  If that needs to be done at this point, the client will have to do it themselves.  And if so and the request is honored by the airlines, I sure will be glad I’m not on that flight – nor any of my loved ones for that matter.

As far as cruise musters now go, if you don’t show up crew members will find you.  You will have to give up some of your time later when the vacation is well underway to attend a special drill held just for you – and listen to a lecture as well, I’m sure.

Travel safe, be socially responsible, and when disaster strikes as it may, you will know what to do.  Doesn’t mean you won’t panic, but at least you will have a stronger potential to survive it then the persons who thought the emergency information was not important enough for them.  Make it important enough for you, then enjoy yourselves as you should.  Make it important enough for you, then move through the rest of your day or moments without concern of a possible emergency.  If emergency strikes, you might be the one that saves the lives of others just because you were paying attention.  Survival of the fittest in a disaster means knowing what to do and how to do it.

Live long, live happy, and live socially responsible.

Just got off the phone with a client that had to cancel a transatlantic cruise in November due to illness.  I’ve said it before here and will repeat it many times.  Travel Insurance.  I called them to confirm their claim has been paid and they should look for the remittance.  These clients are smart travelers and had travel insurance.  Not only does the travel insurance cover costs should you have to cancel for medical reasons or care-giver reasons, it also covers US citizens medically when traveling out of country.

These clients never made it out of the country.  They were at the city where their flight departed to meet their cruise overseas, but they never made it on that plane.  The night before they were in the emergency room, called me to cancel their cruise and secure a flight home.  The next day they were home and in their local hospital for immediate care.  They are healthy now but it took some strong medicines and excellent doctors to determine the cause of the illness.  Because it took awhile to restore health, it took awhile to submit the claim documentation to the travel insurance company but they had it and that’s what is important here.  If they didn’t have it they stood to lose a lot of money for the trip that never happened.  As it is, the claim was filed and now they have those funds returned.  Good health and wise economic choices keep my clients happy.

Health insurance is at the forefront of all adult US citizens minds and our political body I might add.  It is extremely important to us so I have to ask why do some travelers leave our country, abandon health insurance options, and risk life savings just to save a few bucks?  We are the only country that will help the sick without insurance.  I really don’t know what I could do for a client that was traveling, needed medical attention, and didn’t have the resources – or purchased the insurance – to secure that medical attention.  I guess I’d be calling relatives for them.  Being medically evacuated from a ship, a foreign destination, or even from one US city to another is extremely expensive.  Hundreds of thousands of dollars actually.  A good travel insurance policy will cover that.  It’s worth the cost to reduce the risk.

I would make phone calls to relatives for my uninsured travelers should they get into such a jam, but I would rather be making a single call to the insurance company and know that my clients are being taken care of – health first.

Yes, it is all about the service I provide as a travel agent.  You won’t get that from an online booking engine that offers a phone number to a bank of persons that may or may not be in the US, and that a traveler may have to repeat themselves to repeatedly.  When traveling and in a jam, we all want just one person to contact that will handle our needs.  We don’t want any problems when traveling, but if the unforeseen happens what would be your preference?

 Travel insurance is an optional purchase, like shore excursions or upgrade to first class.  Is it worth the cost?  Yes, for the peace of mind of your purchase through the end of your trip.  Is it worth the risk to decline it?  Not if you value your health or life savings.  Declining travel insurance always takes action on part of the traveler when making travel reservations.  There’s a reason for that.

Katy Bachman, ACC is an independent CruiseOne franchise owner   website:  www.kbachman.cruiseone.com or email to kbachman@cruiseone.com     If you do make a travel reservation at my online site you can expect to get a phone call from me soon after. 

Yes, over the last six weeks I’ve had many new and repeat clients looking to secure their plans for 2012.  The trend is that clients that are securing a special occasion cruise are booking at least 60 days out if the cruise is for less than 7-nights. 

If more than 7-nights or they have to fly to the cruise port were talking 90+ days.  

For the many seasoned cruisers the time frame is 30+ days or more for all length cruises.  The exception is the special destination cruises.  Those travel plans are being reserved 6 months out and more from the travel start date.   The trend for them is 90+ days overall.

This really is a great time of the year for securing cruise travel reservations.  January through March is an early push time for filling the multitude of ships that are going to a plethora of places on just about every day of the year.  That’s a ginormous order.  (I believe that’s developing as a new word.)  All in all, the special deals, offers, pricing, and limited offers are flying in and changing rapidly.  Knowing that, if a deal comes up and it’s just what a client wants and they get upgrades, reduced pricing, amenities or some other gimmicky freebie everyone wins.  It’s all very exciting when you look at it that way.  I must say my seasoned cruise travelers know this and are getting on board early.

That’s why a travel agent comes in handy.  You don’t get that type of feedback for what’s happening across the industry when you contact just one cruise line or rely upon a consumer online site.  For clients that have some flexibility in their travel plans be it cruise line, travel dates, or itinerary, receiving options to make an informed choice adds value to their vacation.  For those with less flexibility, getting comparison information for the different cruise line pricing promotions has helped many clients save $100′s. 

So over the last few days – since the last post anyway – it’s been a myriad of tasks as this entrepreneur keeps the lighthouse beam bright for clients.  Still tweaking my 2012 business plan but just about done. 

Katy Bachman, ACC – Independent owner of a CruiseOne franchise.  Dream vacations happen here.  Contact me at kbachman@cruiseone.com or visit my website at www.kbachman.cruiseone.com

Step One:  Stay a franchise. 

Step Two:  Evaluate marketing. 

It’s nice to see the numbers showing success, growing success really, but not something I need to look at daily.  Just so happens today is one of those days because of the time of the year.  Clients are currently taken care of so back office stuff comes to the forefront.  My Business Plan includes my Travel Agency Marketing Plan.  The sales reports I  generate help me develop an understanding of what I have been successful at, where I need to grow, and where and how I might spend next year’s marketing dollars to increase business. 

Step Three:  Evaluate Non-Success Leads

Getting the phone to ring or having the online request is one thing,  closing the sale is another.   I still have a few clients that are shoppers.  Good clients should shop and quality of product and service are two elements great shoppers include in the price and value.  Since CruiseOne has guaranteed best prices,  in the end it is the value of service included that brings my clients back.    This last figure has doubled since my first year in business.  That’s a good thing!  So why the lower general public percentage?

The phone ringing is a great sound, but sometimes the caller is just looking for free information they can’t find efficiently online.  If the service is truly valued by them then it should be something worth following through with.  I’m always amazed at the potential clients that spend time with me to turn around and book directly with the cruise lines or resorts.  Those are the sources and people that weren’t giving the caller the information they desired afterall.  At the moment the caller decides to not follow through with quality travel agent service, they have given away any additional service they might need from me for the current trip and in the future.  As a business person I need to know when to fire or never ’hire’ a client. Those persons that use my services then step around me with no cost savings  I realize should not be my clients.  I do charge a minimal service fee, minimal compared to others in the industry. This is often over compensated by the lower pricing, onboard credits, and other amenities I can provide my clients that they won’t get through the cruise lines or resorts.  If they can get some of it through the cruise lines or resorts, I can get that for them as well.  Clients don’t save any money by booking directly but they may lose a lot.  My service fee covers the print and mailing costs – that’s all. But it saves my clients hours and provides them with peace of mind that they did get the best deal and most value for their money.  Most appreciate the peace of mind as well that when they get the package from me it is all they need to check in to the port or check into the resort.

I enjoy talking travel so will give people my time and expertise up front for free.  You get real answers, comparative results, and no pressure.  But I’m learning to be a little more conservative based on the quality of the caller.  So I’m adding to my Business Plan some additional sales training and behavioral styles training. 

 This should’ve been posted many hours ago.  Back office and Blog postings were delayed due to client calls and emails.  All in a day I say.

Katy Bachman, ACC is an independent CruiseOne franchise owner and loves being her own boss.   Check out the great website www.kbachman.cruiseone.com  or email  kbachman@cruiseone.com

The great thing about a travel experience is that it truly is forever.  My clients realize this when they’ve planned a great escape.  What happened in 2008 – 2009 made many people rethink about what’s important to gather in their lives.   Experiences are taking on new meanings.  That information comes out  in  conversations with every client.  Family gatherings, birthday gifts and anniversary celebrations, and just because the time is available, all my clients use these reasons to commit to their plans.  When someone is committed you can hear it in their voice.  That is one of the best things about home-based travel business.  You can hear people smiling!

That’s a summary of the week with clients from the last time I posted.    Other business experiences included a ship tour at the port of  Tampa.  I do really like that port since it is in an area with other adventure venues.  I don’t care for route there and tend to take the wrong turns either going or coming every time.  Mind you, I do tell clients it’s easy to get to and have always gotten that in response when they return.   I think Tampa is MY mental road block only. (Pun intended!) 

Back to the ship tour….Norwegian Cruise Line’s Star.  This is about the fifth NCL ship I’ve been on either cruising with them or on a tour.  Each time I love what I see and experience.  The decor, food, staff, and organization of their ships is always a positive experience. 

The staterooms are comfortable and a good size for the industry.  The suites are superb and comparable to the staterooms, experience, and services you’d have on a luxury cruise.   What makes them even better is the affordability for multi-generational groups and families that want to cruise together at everyone’s economic level.  Leave no traveler behind on these ships.   

NCL varies their entertainment to accommodate multigenerations as well.  With their Freestyle way, it seems that everyone in any size group can find their niche of enjoyment onboard. 

The deep and rich colors used throughout their ships helps keep the mind active and rejuvenated.  They are not a beige-blah experience. 

The buffets, cafes, specialty restaurants, and of course the main dining rooms are places of culinary surprises.  I like to try familiar and favorite foods and always a few new things I’ve not tasted before.  By the end of a trip I stick with a few new favorites to finish off the pleasurable time onboard.  Seven days is usually the timeframe to really hone in on that.  The plethora of choices means a lot of  foods to graze on.  I always miss that when I get home and back to work.  Missing it means I’m going to have to plan another cruise to new destinations real soon.

Katy Bachman, ACC is a CruiseOne Franchise Owner since 2009. Yes, she started in the current rough economic times and has seen the growth of personal well-being with a more positive economic outlook from her clients since.  Check out the user-friendly website.   www.kbachman.cruiseone.com    or email to kbachman@cruiseone.com

Blog interrupted with a call from one of my own clients, a past guest.  Long conversation with this person as we discussed the next planned vacation and details.  The conversation went on with the clients surprise and appreciation that I am open on Saturdays and that it wasn’t a message machine on the other end of the call.  Then we discussed some great places to visit in Florida, the state of the union and upcoming elections,  family activities over the holidays, and just had some great laughs together.  At closing this client mentioned how pleased they were with the wine gift I gave them on their last cruise, the ease of travel through me with my attention to detail with their boarding documentation and that’s why they were calling me back.  Thank you thank you appreciative people.  Even if they weren’t so kind, it wouldn’t change what I do for all clients, and non-clients.

When you call a travel agent, their access to live pricing is important along with their knowledge of the products they sell and destinations,  but more importantly it is about the service you get.  If you aren’t getting all that than maybe you should’ve made your own reservations.  Or better yet, call me next time.  If you have a lot of time to chat and get to know each other I’ll give you as much time as you want, if you’re short on time I’ll get right to the point with the details, and we can pick up the conversation another time when you’re ready to befriend me, not just use me as your travel agent.   visit my website to see some of the great deals happening now  www.kbachman.cruiseone.com  I post daily on Facebook too.    Look up katy bachmanandcrew  

It is another great Saturday, so I’m going to finish up here and then put in that personal time rounding out the Saturday of a home-based travel agent entrepreneur.    Email to   kbachman@cruiseone.com

My ultimate goal in home-based work is to have a flat above my office. This would give me the benefit of both home- based work and a store front. Until then, I enjoy keeping a separate office space in my single level residence.  I have found I am available for business 10-12 hours daily, and just about 7 days a week.  Since I’m not some place I’d rather not be, it really is a pleasure to be able to afford that much time to devote to travel business and clients.  It seems my clients like it as well as I do get calls at all times of the day and weekend.  Prospective clients have appreciated being able to reach me on the weekends especially.  When they express their disdain with brick and mortar agencies not available after 5 pm M-F and completely closed all weekend long the degree of my availability is clearly noted by me and appreciated by my new clients.   It’s just good business sense at this point.

Like last night’s call at 9:30pm, as long as I’m awake and bright-eyed I’m picking up the phone.  Good thing too because it was from a young bride whose husband is still deployed.  They haven’t had a honeymoon yet and she was anxiously planning a Caribbean cruise for when her husband returns.  By then they’ll have been married for over 2 years having spent less than a couple of months together as husband and wife.  The wife was so excited to know that I do have military discounts, a honeymoon registry to help pay for the cruise, and was able to provide information and services that will enhance this young couple’s long-overdue honeymoon.  By the time we got off the phone with each other, her anticipation of her husband’s return was highly enhanced by this romantic time they’ll have together.  Ah, to be young and in love again with the rest of your life together ahead of you.    No matter our age, we can all be young at heart and we definitely all have the rest of our lives ahead of us. Thank goodness.

I love working at home and having the freedom to get other things done during the day.  I get to decide what music to listen to, can make appointments for service people or other things without too many restrictions, and not spend a lot of time thinking of other chores I could be doing elsewhere when there was the occasional lull time at the office.  (It really wasn’t an office but for sake of clarity I’m calling it that.)  Thinking back, there was nothing more frustrating than bringing a bunch work home to finish in the evening only to forget to put it in my car the next morning to trudge back to work.  Bringing the work home was bad enough – but not having it the next day was awful too.   Of course, that was not acceptable so I’d have to drive back home to get it before building hours.  And yes, that last comment infers I was often at work way before I was required to be. 

Well, the champagne has been ordered for delivery in a different client’s stateroom.  It’s an anniversary and birthday sailing.  Other documents faxed from yesterday’s business meeting with other entrepreneurs, and now time to get the 2012 calendars out to my past clients. 

Just some thoughts from a home-based travel agent   Katy Bachman, ACC   Check out my website for your next vacation at www.kbachman.cruiseone.com   or email your dream plans to kbachman@cruiseone.com

Goodbye US Here we come Caribbean

Cruise travel around the world, US travel totally continental:

Phone call:  Land traveler with a set budget.  Love the knowledge from the get go of what the clients budget can handle.  Now, finding the hotel and amusement park tickets within that budget and acknowledging that the budget the client mentioned will not cover food, other entertainment besides the park tickets, and souvenirs.  That’s travel at the holiday times to Orlando.  What this client knows is the experience with the family is something that will be remembered for a long time.  That’s priceless.

Next call:  A client’s final payment coming due and they decided to contact me first.   That does happen occasionally but I  otherwise  send the reminder emails and phone calls.  This is a fun client and we chit-chat about home improvements, holiday plans with their family, and details about the vacation package. Confirming there is nothing else that can be done at this point except the packing of suitcases we end the conversation.  I wish they’d adopt me, they are going to Hawaii and the Polynesian islands for 2012.  Maybe they’d like me to escort them.  Just kidding!

Next email:  Had to get a group order reconciled.  One person had to cancel but is still sending the family. We moved their position to the 4th guest in the room so the penalty wasn’t so much – only a few days to sailing mind you.  Groups are financially reconciled way before that. This client knew the value of travel insurance offered so will be getting their funds returned from the cruise line penalty and will have peace of mind that the family still on the trip will  be covered should a medical emergency arise.

Just a note to my readers:  Check your medical policy, whether group or individual, to see if you are covered outside of the US.  99% of policies don’t cover you.  A travel insurance policy not only takes care of cancellation penalties before departure, but also covers you when you are traveling.  Should a medical emergency arise, lost prescriptions, evacuation to a US hospital….you know, the unforeseen medical stuff, a travel insurance policy will take care of all that.  It’s only in the US that hospitals will see anyone, no matter where their citizenship lies.  Not so around the world. Outside of the US the hospitals will bar you from the door if you can’t prove you can prepay for the service.  Don’t let your fun vacation turn into a financial disaster.  If medical insurance isn’t an option for you now, living in the US, it shouldn’t be an option when you step off our shores either. 

New call with holiday travel fever:  This caller wants to travel someplace fun for the holidays and was thinking they had to stay in the US because the passport had expired.   Not true for a cruise that comes and goes from the same US port.  We talked about land options for a while, then the caller had the lightbulb burn bright. “I can spend less money on a cruise and have a better time.  You sure I don’t need a passport?”  dispelling this myth for this new client is something I do on a daily basis. As long as you are a US citizen, traveling within the western hemisphere, have government issued ID and an original or certified copy of a US birth certificate you are good to go from the same US port you will be returning to.  I’m not a passport office, seller, or government employee so check it out for yourself:  http://www.getyouhome.gov/html/lang_eng/eng_sa.html

Afternoon caller:  Client thinking about getting shore excursions before sailing.  Great idea because it gives them the opportunity to shop around.  Talking with me allows them to gain information about which Caribbean islands they can do their own thing and which ones are highly recommended to plan something ahead of time.  Now that’s one happy client who knows their vacation is structured just the way they like it.

Late night caller:  Client that is sailing in a group that wants a reminder of which day they are sailing.  I have to say I love this group.  There are so many of them from different cities sailing together.  Their group leader is a pleasure to talk to and the group has received a plethora of information from myself and the group leader. I still get calls about once a week from someone in the group checking on their stateroom balance, when they are sailing, where they are sailing from, and a variety of other questions.  You see, they booked early. The informational documentation received long ago does get misplaced or buried in emails.  Many are first time cruisers so I do expect more questions from them.  I love this group because they do stay in touch with me on their initiation.  Fun people to talk to as well.

Highlights of the travel agent day brought to you by Katy Bachman, ACC   check out my website for more information and must know stuff   www.kbachman.cruiseone.com    or email me kbachman@cruiseone.com

All in one day of travel agency phone calls.  The wanna be traveler – the window shopper – the no-tell motel price line. This person desires to go on vacation and thinks it should cost about as much as a Motel 6, which hasn’t been $6 for a few decades.  I sell mostly cruise travel.  There’s so much more value in cruise vacations than you can get on a land package, but cruising isn’t for everyone.  96% of first time cruisers return to another cruise, but those are the people who can enjoy the luxury of a resort, like to have options of planned activities and don’t feel cheated if they don’t partake, want multiple choices of cuisine, and like to visit many places around the world – in one trip.  That’s a cruise traveler.  The no-tell motel shopper is overwhelmed by the pricing.  A cruise isn’t cheap, but you can find them without the exorbitant pricing as well.  What the wanna be traveler doesn’t take into account is the cost of the travel, the food, the entertainment, and the taxes when budgeting for a nice vacation, so they will always go over budget at the end of the day.  If this is you, keep all your receipts next time and pay with only the cash you’ve brought with you.  I’ve sold cruise staterooms for less than $100 for 5 days.  Add on the port charges, taxes, and a service fee of $20 brings the 5 days for 2 people to $600.  For a luxury vacation, that’s a steal.  An all-inclusive resort at 4 stars or better is going to run at least $100 a day per person on average.   Go on a cruise and save $400 for that bar tab, gifts, and a little gambling. Live it up, dive down under, stroll foreign ports.  Your ship is taking you there.  Nice to let someone else do the driving.  A lesson learned for this potential traveler on the other end of the phone.

Next call,  someone that’s already booked a cruise, not through my agency by the way, but doesn’t have a contact for them and wants me to find it for them.  I do my best, but really. How much time should I spend on that?  I like the Ace hardware helpfulness and treat every call that way, but sometimes these callers get belligerent.  That’s when it’s definitely not my problem anymore and I wish them luck.  My clients don’t have that problem. Contact information is on all written and electronic media, I state my phone number twice when leaving a message, and send business cards with their travel documents.  My clients aren’t going to be stranded and floundering.  I got off track.  This caller wanted to find excursions on one of the major cruise lines but didn’t know how to find them online.  In my attempt to help I had to know some information about the cruise, no problem in my book. I wasn’t asking him to take me with him.  But, he started yelling at me, complaining because he wasn’t getting any help from me and he wasn’t going to give me any information. Okay, good luck on your search sir. I wish I did have some information about which cruise so I could make sure none of my clients were on the same cruise – or avoid the grump like the plague. A little chuckle after hanging up the phone.  No other reaction needed.

  I get a lot of comments from people I meet that think being a travel agent is glamorous, filled with travel, great travel deals for ourselves, and wow – such a sweet job.  In some respects they are right, but as a travel agent that doesn’t like to be away from providing service when my clients are traveling, its hard to spend much time traveling.  I do get some great travel deals for travel agents. Often they are last-minute - like can you leave tomorrow?  NO!  My calendar is filled with MUST DO’s each week.  I also need to continue to build my business, that means being around to take prospective customer calls – the good ones, not the ones described above, plan marketing, plan group tours, check ROI for plans that have been put into place.  I’m just trying to set the record straight here. I love what I do and the people I get to work with – my clients.  I treat each one with care and concern as though they are my family members which I love and look out for.  The naive family member I would try to help, the belligerent family member, well, talk to me when you are in a better mood.

Another call – New client wants to see what is available last-minute for the holidays.  Oh yes, this is a better call. They realize holiday travel costs more, know where they want to go, are conscientious about their budget and will take what’s available within that range.  Uh huh, ran it by the spouse and now their holiday plans are set.  Leave the details to me at this point.  Now that’s respect for all involved.

Fun day in the life of a travel agent.  Katy Bachman, ACC   www.kbachman.cruiseone.com    Independent Franchise owner with a fabulous website.  What a great corporate IT staff support.